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Privacy Policy

Last updated: 15 January 2026


This Privacy Policy explains how Svara and its affiliates (collectively, “Svara”, “we”, “our”, “us”) collect, use, share, store and protect your information/personal data when you visit or use our website https://www.svaraonline.in (the “Platform”).

You may browse certain parts of the Platform without creating an account. We currently offer products/services through this Platform within India and your personal data will primarily be stored and processed in India.

By accessing the Platform, placing an order, creating an account, contacting us, or otherwise providing information, you agree to this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use the Platform.

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1) Information We Collect

We collect information in the following ways:

A. Information you provide directly

When you place an order, create an account, subscribe to updates, or contact us, we may collect:

  • Identity & contact details: name, phone number, email address
     

  • Shipping/billing details: address, city, state, PIN code
     

  • Order details: items purchased, order history, delivery instructions, return/refund requests
     

  • Customer support communications: messages, emails, call/WhatsApp details you share with us
     

Note on date of birth / identity proof: We do not require date of birth or identity documents for standard purchases. If we ever request such information for a specific reason, we will inform you clearly at the time of collection.

B. Payment information

Payments on the Platform are processed by third-party payment gateways. We may receive limited payment information such as payment status and transaction/reference details, but we do not store your full card number, CVV, UPI PIN, or net-banking password.

C. Information collected automatically

When you use the Platform, we may automatically collect:

  • IP address, browser type, device identifiers, operating system
     

  • Pages viewed, time spent, clickstream data, referring URLs
     

  • Approximate location (derived from IP)
     

D. Cookies and similar technologies

We use cookies and similar tools to keep the site functional (e.g., cart/checkout), remember preferences, and understand site performance. See Section 6.

E. Information from third parties

We may receive limited information from service providers involved in fulfilling your order (e.g., courier delivery updates) or marketing/analytics partners (where used).

 

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders (payments, shipping, delivery, returns/refunds)
     

  • Provide customer support and respond to queries/complaints
     

  • Send transactional messages (order confirmation, shipping updates, refund updates)
     

  • Improve the Platform (performance, user experience, troubleshooting)
     

  • Prevent fraud, misuse, and unauthorized access
     

  • Comply with legal obligations (tax, accounting, consumer complaints, lawful requests)
     

  • Send marketing communications (offers/launches/content), where permitted and with opt-out options
     

If you choose not to provide certain information, some services (like checkout/delivery updates) may not be possible.

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3) How We Share Your Information

We do not sell your personal data. We may share it only as necessary:

A. Service providers (processors)

We may share information with trusted third parties who help us run the Platform and fulfill orders, such as:

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  • Payment gateways and payment partners
     

  • Logistics/courier/shipping partners
     

  • Customer support tools and communication providers
     

  • Website hosting, analytics, and security providers
     

  • Marketing/advertising partners (only where applicable)
     

These partners are authorised to use your information only to perform services for Svara and are expected to protect it.

B. Corporate group/affiliates

We may share information with our affiliates for operational purposes (e.g., customer support, fulfilment, compliance), subject to appropriate safeguards.

C. Legal and compliance disclosures

We may disclose information if required by law, regulation, court order, or lawful request, or when necessary to enforce our Terms & Conditions, investigate fraud, or protect rights, safety, and property.

D. Business transfers

If Svara undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

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4) Security Precautions

We use reasonable security practices to protect information from unauthorised access, alteration, disclosure, or destruction. However, internet transmission is not fully secure and we cannot guarantee absolute security.

You are responsible for safeguarding your account credentials (if any) and for any activity through your account.

5) Data Retention and Deletion

We retain personal data only for as long as needed to:

  • fulfill the purposes described in this Policy,
     

  • comply with legal/tax/accounting obligations,
     

  • resolve disputes, enforce agreements, prevent fraud/abuse.
     

Account deletion

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If account deletion is available on your profile/settings, you may delete your account there. You may also email us to request deletion or assistance.

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We may delay or refuse deletion where:

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  • an order/shipment/refund is pending,
     

  • a complaint/dispute is unresolved,
     

  • retention is required by law or for legitimate compliance/fraud prevention.
     

We may retain some data in anonymised form for analytics and research.

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6) Cookies & Choices

Cookies help the Platform function and improve. You can manage cookies via your browser settings. Disabling cookies may impact features like cart/checkout.

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7) Your Rights

Subject to applicable law, you may request to:

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  • Access the personal data we hold about you
     

  • Correct/Update inaccurate or incomplete information
     

  • Request deletion (where applicable)
     

  • Withdraw consent for specific processing (where processing is based on consent)
     

  • Opt out of marketing communications
     

8) Consent and Withdrawal of Consent

By using the Platform and providing information, you consent to collection, use, storage, and sharing of information as described in this Policy.

You may withdraw consent by writing to us (see Section 11) with the subject line:

“Withdrawal of consent for processing personal data”.

Withdrawal will apply prospectively and may affect our ability to provide certain services (e.g., order updates, fulfilment, support).

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9) Third-Party Links

The Platform may include links to third-party websites/services. Their privacy practices are governed by their own policies. Svara is not responsible for third-party privacy practices.

10) Fraud Warning

Svara will never ask for your debit/credit card PIN, CVV, OTP, UPI PIN, or net-banking passwords. If someone claims to be Svara and asks for these, do not share them. If you shared such information, report it immediately to your bank and appropriate law enforcement authorities.

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11) Grievance / Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal data, contact:

Grievance Officer – Svara

Email: team@svaraonline.in

Phone: +91 9717917114, +91 99991 61314

Address: A-58, South Extension, Part-I, New Delhi-110049, India

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12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice.

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