Refund Policy

This Refund & Replacement Policy (“Policy”) applies to purchases made on https://www.svaraonline.in (the “Platform”) and should be read with our Terms & Conditions. 

 

1) No Cancellations / Change of Mind 

Orders placed on the Platform cannot be cancelled once confirmed. We also do not accept returns or refunds for: 

• change of mind, 

• dislike of fragrance, 

• allergic reaction/sensitivity, 

• opened/used products (except where required by applicable law). 

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2) Refunds Allowed Only for Broken or Defective Products 

We offer a refund or replacement only if the product delivered is broken, damaged in transit, or defective at the time of delivery (“Eligible Issue”). 

To qualify: 

• You must report the issue within 48 hours (2 days) of delivery. 

• The product must be unused and returned (if we request return pickup) with original packaging, tags, and invoice. 

 

3) Validation Required 

All refund/replacement requests are subject to verification/validation by Svara. 

We may ask for: 

• an unboxing video from the moment the package is opened, 

• clear photos of the outer package, inner packaging, product, and batch/label, 

• order details and invoice. 

If the claim cannot be validated, or if damage appears to be due to misuse, mishandling, or normal wear and tear, the request may be declined. 

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4) What we will do if validated 

If the Eligible Issue is validated, Svara will, at its discretion: 

• replace the product (where stock is available), or 

• process a refund to the original payment method. 

 

5) Refund Processing Timeline 

If a refund is approved, it will be processed within 7–9 business days from the date of approval. 

Please note: the time taken for the refunded amount to reflect in your account may vary depending on your bank/payment provider. 

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6) Non-Eligible Cases (No Refund/Replacement) 

Refunds or replacements will not be provided for: 

• issues reported after 48 hours of delivery, 

• missing unboxing proof where requested, 

• products that have been used, altered, or tampered with (except where required by law), 

• minor box dents/scuffs without product damage, 

• subjective dissatisfaction (scent preference, longevity expectations, etc.), 

• incorrect address or failed delivery due to customer unavailability. 

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7) Manufacturer Warranty (If Applicable) 

If any item carries a separate manufacturer warranty (rare for perfumes), the claim may need to be routed through the manufacturer as per their warranty terms. 

 

8) How to Raise a Request 

Email us at team@svaraonline.in (or contact us via the number listed on the Platform) with: 

• Order ID, 

• photos/videos of the issue, 

• a brief description of what’s wrong. 

 

We aim to respond within a reasonable time and guide you through the validation steps.